Description
INSTANT DOWNLOAD
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HOW TO USE
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1) Print PDF document
2) Fill out your touchpoints (customer interactions)
3) Insert your goals and expectations for each touchpoint
4) Fill in feedback and comments/improvements
5) Colour in overall customer experience/emotion
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INCLUDES – A4 and Letter sized
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Customer Journey Map-A4.pdf
Customer Journey Map-Lettersized.pdf
Customer Journey Map-A4-FILLABLE.pdf
Customer Journey Map-Lettersized-FILLABLE.pdf
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REQUIREMENTS
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Use Adobe Reader (FREE) to view and print, or any other PDF readers. You can download a free reader here:
https://get.adobe.com/reader/
Please use “Actual Size” when printing, do not “Scale to Fit” page.
“My first template used in Microsoft Word! Super simple, and easy to print at home. I can also use the trim marks to create other cards too!” – Robyn L
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